X710 dual port 10GB BSOD after update driver to 29.0

Wi-Fi & Networking Ethernet Products
1

I have a Windows Server 2022 Datacenter cluster with two Lenovo X3650 M5 servers.

In each server is an X710 10GB network card, dual port.
Everything worked OK with the default network drivers from Windows.

After installing the version 29.0 drivers (only drivers), stability problems began to appear - BSOD.

The error appears in the following conditions:
I configured a virtual switch with X710 with SR-IOV enabled.
If I play with the network settings of a virtual machine enabling/disabling SR-IOV several times, then the physical server restarts with a BSOD.
This happened few times with both servers in the cluster.

This is the event in Eventviewer:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000000000db8, 0x0000000000000002, 0x0000000000000000, 0xffff80039c8ec57). A dump was saved in: C:\Windows\Minidump\030324-11609-01.dmp. Report Id: 82273e18-67d8-4a25-9101-c1df4930c85a.

Error un dump file is:

SYMBOL_NAME: i40ea+1ec57
MODULE_NAME: i40ea
IMAGE_NAME: i40ea.sys
STACK_COMMAND: .cxr; .ecxr ; approx
BUCKET_ID_FUNC_OFFSET: 1ec57
FAILURE_BUCKET_ID: AV_i40ea!unknown_function
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {9591b006-f409-9e70-abab-55d217ed8b5c}
Followup: MachineOwner

I am also attaching the .dmp file.

Thanks

Paul

030324-11609-01.rar (53.5 KB)

2

I forgot to mention that I upgraded the firmware of the X710 network card to version 9.40 before installing version 29.0 of the drivers.

3

Hi Paul-P,

Thank you for posting query in community portal.

Could you please confirm that X710 10GB is a prebuild network card or it is manually added to your system.

Kindly share the details to proceed further

Regards,

Poojitha

4

X710 are NOT prebuilt network cards on the server motherboard.

X710 network cards are add-on PCIe network cards, manually added on servers.

Regards,

Paul

5

Hi Paul-P,

Kindly allow us sometime to check on details and provide you the update.

Regards,

Poojitha

6

Hi Paul-P,

Greetings for the day!

Apologies for the inconvenience caused , Could you please help us with the current driver version you are using and please provide the link to check and proceed further.

Thank you for choosing Intel support

Regards,

Poojitha

7

Hi Paul-P,

Greetings for the day!

Could you please help us with the current driver version you are using and please provide the link to check and proceed further.

Thank you for choosing Intel support

Regards,

Poojitha

8

In the meantime, I downgraded to 28.3 and now the server is stable, it doesn’t crash no matter what settings I make.
Considering that the system is stable both with the default Windows drivers and with version 28.3, the problem seems to be caused by version 29 of the drivers.
Both version 28.3 and version 29.0 were downloaded from Intel’s website.

Paul

9

Hi Paul-p,

Thank you for your thorough investigation and update on the stability issues you’ve encountered. It’s encouraging to hear that downgrading to version 28.3 has restored stability.

Could you please confirm if you encountered any error messages during the update to version 29.0, or if the driver installed properly?

Best regards,

Poojitha

10

Hi Paul-p,

Thank you for your thorough investigation and update on the stability issues you’ve encountered. It’s encouraging to hear that downgrading to version 28.3 has restored stability.

Could you please confirm if you encountered any error messages during the update to version 29.0, or if the driver installed properly?

Best regards,

Poojitha