视频如下
Hello starsea,
Thank you for posting on the Intel Community Forum.
I apologize for the inconvenience you are experiencing with the random stuttering in Mafia: Definitive Edition. I understand how this can impact your overall gaming experience.
To assist you further, could you please share the following details:
- The download/purchase source of the game (e.g., Steam, Epic Games, etc.)
- The SSU (System Support Utility) log of your system (network tab should be unchecked). Download and run the Intel System Support Utility (SSU) from here: Intel® System Support Utility for Windows*
These details will help us analyze the issue more effectively and provide an appropriate resolution.
Thank you for your cooperation. I look forward to your response.
Best regards,
Nikhil
Intel Customer Support Technician
Hello starsea,
I hope this message finds you well.
Thank you for your response and for sharing the logs. To proceed further with the investigation, I kindly request you to provide the following additional details:
- We request you to delete the game shader cache and retry launching the game to check if the issue persists.
- Kindly share your current in-game video/graphics settings for further analysis.
- Please verify the integrity of the game files and let us know the outcome.
- Also, confirm if you have already tried reinstalling the game and whether it made any difference.
- Could you please update your bios from the motherboard manufacturers website.
Once we receive the above information, we will review it promptly and get back to you with an update or next steps.
Thank you for your patience and cooperation. We truly appreciate your feedback and the opportunity to assist you further.
Best regards,
CM
Intel Customer Support Technician
Hello Starsea,
I hope you are doing well.
I am following up regarding the issue you reported and the information requested in my previous email.
To help us continue the investigation, please provide an update on the following:
- Have you deleted the game shader cache and retested the game? If so, does the issue still occur?
- Please share your current in-game video/graphics settings.
- Have you verified the integrity of the game files? Please let us know the result.
- Have you tried reinstalling the game? If yes, did it have any impact on the issue?
- Please confirm whether you have updated the BIOS to the latest version available from your system/motherboard manufacturer.
Once we receive this information, we will review the results and continue our analysis.
Thank you for your cooperation and patience. We look forward to your response.
Best regards,
Nikhil
Intel Customer Support Technicial
你好，Nikhil_Intel，
我已验证过游戏完整性，游戏是完整的，但问题仍未解决。我的主板BIOS是最新版本。游戏是最低画质，无论关闭垂直同步还是开启任然有卡顿现象
以上是我能提供的信息，期待问题解决
期待你的回复。
此致敬礼，
starsea
Hello Starsea,
Thank you for your reply and for providing those additional details.
I completely understand how frustrating it is to deal with persistent stuttering, especially when you have already gone through the trouble of lowering your graphics settings, toggling V-Sync, and verifying the game files.
Looking closely at your SSU log, your system is running an Intel® Arc™ B580 Graphics card. Your log shows you are currently on driver version 32.0.101.8826. A newer driver, version 32.0.101.8860 WHQL, is available and includes additional optimizations.
To completely rule out driver corruption or conflicts, I highly recommend performing a clean driver installation using Display Driver Uninstaller (DDU). Please follow these steps:
Download the Required Files
- Download the latest driver installer package here: Intel® Arc™ Graphics - Windows*.
- Download the DDU tool by following the guide here: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
After installing the driver, share your observations, including whether the issue persists or if you notice any improvements.
I look forward to your feedback.
Best regards,
Nikhil
Intel Customer Support Technician
Hello Starsea,
I hope you are doing well.
I am following up regarding the stuttering issue you reported.
Could you please let us know if you were able to perform the clean graphics driver installation using DDU and update to the latest Intel® graphics driver version 32.0.101.8860 as previously recommended?
If you have already completed the steps, please share the results of your testing, including:
- Whether the stuttering issue still occurs.
- If the frequency or severity of the stuttering has changed.
- Whether the issue is limited to a specific game or observed across multiple applications.
- Any screenshots, videos, or error messages that may help us better understand the behavior.
Your feedback will help us determine the next troubleshooting steps and continue our investigation if necessary.
Thank you for your time and cooperation. I look forward to your response.
Best regards,
Nikhil
Intel Customer Support
Hello Starsea,
I hope you are doing well.
I am following up regarding the stuttering issue you reported. We previously requested an update on the troubleshooting steps, but we have not received a response from you.
Since I haven’t received a response from you, I will be closing this inquiry. If you need further assistance or if the issue persists, please submit a new question or open a new support request, as this thread will no longer be monitored.
Thank you for contacting Intel Support. We appreciate your time and cooperation.
Best Regards,
Ramgound
Intel Customer Support Technician