GPU Driver Version: 31.0.101.8509
Rebar Enabled, 4G Decoding Activated; Compatibility Support Module (CSM) Disabled
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System Specifications:
CPU: RYZEN 5 5500
Motherboard: COLORFUL BATTLE-AX B450M-K M.2
RAM: 1x8GB, 3200MHz CL16
GPU: Intel ARC A750
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OS Information:
Edition: Windows 10
Version: 22H2
OS Build: 10.0.19045
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Issue Description:
While attempting to play “Spider-Man: Miles Morales” or “Spider-Man Remastered” the games are running at 1fps. I have done clean installation of Windows 10 pro.
Hello Hanterq,
Thank you for posting on Intel Community Forum.
Please be informed that we can accommodate only one game per thread. This allows us to provide you with focused support and more accurate troubleshooting. With that in mind, could you kindly let us know which game you would like us to prioritize?
Kindly also share the additional information below for further investigation.
1. Were you able to play the game without issues before?
2. Are you running the games through Steam, Epic, or another launcher?
3. What resolution and graphics settings are you using?
4. Have you tried DDU (Display Driver Uninstaller) and clean driver installation?
5. Does the issue occur immediately or after playing for a while?
6. What are your GPU and CPU usage percentages during gameplay?
Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*
I look forward to your response.
Best regards
Jed G.
Intel Customer Support Technician
This problem had not fixed yet.
1.This issues I have been facing from the beginning
2.Ussing Steam launcher
3.I use 1080p high resolution
4.Yes I had done clean driver installation
5.It happens immediately after the game comes to main menu
6.I attached a video of the percentages
I attached my system configuration and a gameplay video.
99.txt (18.7 KB)
Hi Hanterq,
Thank you for sharing all this information. Can you please confirm if we will focus on Spider-Man: Miles Morales on this thread? Kindly also try updating the driver to the latest version 32.0.101.8531 and ensure that a clean installation using DDU is performed.
If you have any questions, please let me know.
Best regards
Jed G.
Intel Customer Support Technician
I have done clean driver installation. Now I have the latest drivers.
After downloading the drivers I tried to play the game, but its still in the same condition. I want fix of Spider-Man games .Both in Miles Morales and Spider-Man Remastered
Hi Hanterq,
Thank you for trying the recommended steps, and I’m sorry to hear that the issue is still occurring. I understand that you would like both Spider‑Man games to be addressed; however, to ensure focused and effective troubleshooting, we can only support one game per thread. This helps avoid confusion and allows us to provide more targeted assistance.
I recommend creating a separate thread for the other game so we can address it properly. Please let me know which game you’d like us to focus on in this thread, and kindly share a screenshot of the exact in‑game graphics/settings currently in use.
I look forward to your response.
Best regards
Jed G.
Intel Customer Support Technician
Hello Hanterq,
I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Jed G.
Intel Customer Support Technician
Hello Hanterq,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Jed G.
Intel Customer Support Technician