I am using an Electron-based note-taking app, Obsidian. My laptop is an Asus Zenbook 14 with an Intel Core Ultra 7 155H. It has an integrated Arc graphics card. My problem is as follows. Whenever I have a secondary monitor attached through the usb-c port to my system and the lid of the laptop is closed, the mouse cursor vanishes frequently in Obsidian, for instance during scroll. Disabling hardware acceleration in the app (it has an option) solves the problem. I wonder if this is an issue with the graphics driver. I have reinstalled the latest provided by Asus, before that, I had the latest version directly by Intel installed. Any input is appreciated!
I’m sorry to learn that you are experiencing issues with your laptop. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:
May I know if the external monitor problem is working fine before?
When did the issue happen? is it after a software update, hardware update or driver update?
Have you already tried using the HDMI port on your laptop to connect the external monitor? does the issue still persists?
If it’s not much of a hassle, can you provide us with a short video clip of the exact issue?
Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:
Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.
After we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing. Your cooperation is invaluable in helping us provide you with the best possible support.