No 10bpc on external monitor when laptop is closed - 2

PCs, Processors & Graphics Graphics & Gaming
1

Hello,

@RandyT_Intel  , this is a follow-up to my previous thread ( No 10bpc on external monitor when laptop is closed, HDR is broken ), where I complained about my external screen falling back to 24 bit when laptop screen is closed.

Here I’m adding the requested artifacts:

- dell-24bit.txt: ssu.sh output with closed laptop

- dell_and_laptop.txt: ssu.sh output with open laptop

- gdctl-show-v-m.txt: gdctl -v -m output

Video example 1: 24 to 30 bit transition on logout with closed laptop

Video example 2: 24 to 30 bit transition on opening laptop (HDR gets enabled, but does not function properly, which is probably a different issue).

# System Details Report
---

## Report details
- **Date generated:**                              2026-01-06 12:40:38

## Hardware Information:
- **Hardware Model:**                              Lenovo ThinkPad X1 Carbon Gen 8
- **Memory:**                                      16.0 GiB
- **Processor:**                                   Intel® Core™ i7-10610U × 8
- **Graphics:**                                    Intel® UHD Graphics (CML GT2)
- **Disk Capacity:**                               (null)

## Software Information:
- **Firmware Version:**                            N2WET49W (1.39 )
- **OS Name:**                                     Fedora Linux 43 (Workstation Edition)
- **OS Build:**                                    (null)
- **OS Type:**                                     64-bit
- **GNOME Version:**                               49
- **Windowing System:**                            Wayland
- **Kernel Version:**                              Linux 6.18.3-200.fc43.x86_64

I didn’t have a chance to run Ubuntu with Wayland to see if there is any difference.

Hope this helps.

Best regards.

gdctl-show-v-m.txt (20.9 KB)

dell-24bit.txt (14.6 KB)

dell_and_laptop-30bit.txt (14.7 KB)

2

I tried to run a Wayland session on Ubuntu Live 24.10.1 (kernel 6.14), and it was also 30 bit with closed laptop. But no HDR option.

3

Hi  @alex133 ,

Thank you for getting back to us. For continuity, please note that most Linux-based distributions already include Intel® Graphics Drivers. These drivers are provided and maintained by the Linux distribution vendors, not by Intel, I recommend reaching out to your Linux operating system vendor for Fedora support, as this issue may be resolved through a driver update.

For isolation purposes, please try running this using Ubuntu, as it is the primary distribution supported by the Intel graphics ecosystem. Please let me know if there’s any difference with the reported issue when using Ubuntu.

Best regards,

Randy T.

Intel Customer Support Technician

4

Hello @alex133,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I’m here to help.

Best regards,

Von M.

Intel Customer Support Technician

5

Hi @alex133,

Since issue also occur using Ubuntu, I will begin investigating the issue and attempt to replicate it on our end. I’ll post an update here or notify you directly once there are any developments. If I need further details, I’ll reach out to you here. I appreciate your patience as I work on this matter.

Best regards,

Randy T.

Intel Customer Support Technician

6

Hi @alex133,

Could you please re-run the SSU log tool for your Linux distribution and resubmit the results here once completed? Thank you for your cooperation.

Intel® System Support Utility for the Linux* Operating System

Best regards,

Randy T.

Intel Customer Support Technician

7

Hi @alex133,

I’m following up to see if you’ve had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

8

Hi  @RandyT_Intel  ,

I am again off from my HDR monitor, and cannot do any further testing. I’ll be able to come back to this thread in a couple of weeks, with more details, as I plan to try the latest Ubuntu version.

Thank you for your attention to this issue.

Best regards

9

Hi @alex133,

I completely understand your situation with being away from your HDR monitor, which prevents you from conducting further testing at this time.

Since this is your second thread creation regarding this issue, I’m happy to accommodate your testing schedule. Please take the time you need to test with the latest Ubuntu version when you return to your setup.

Could you please let us know the outcome by the end of this week when you’re able to resume testing? If we don’t hear back by then, our team will plan to follow up again to check on your progress.

Thank you for your patience and for keeping us informed about your testing plans. We appreciate your attention to working through this issue thoroughly.

Best regards,

Randy T.

Intel Customer Support Technician

10

Hi @alex133,

Since you will be unable to continue testing at this time, this thread will be temporarily closed and will not be actively monitored for the time being. Once you have completed your further testing, such as trying the latest Ubuntu version, please feel free to create a new thread and reference this one so the investigation can continue without losing context.

I appreciate your effort and cooperation, and thank you for your understanding. We look forward to assisting you again when you’re ready to resume.

Best regards,

Randy T.

Intel Customer Support Technician

11

Hello,

Sorry for the delay. Tested with Ubuntu 26.04 (works fine) and Fedora 44 (doesn’t work) on kernel 7.0.4.

Asked Fedora community: