Newest Driver Failing to Install - Asrock Arc 750

PCs, Processors & Graphics Graphics & Gaming
1

Hello I am trying to install the latest driver (31.0.101.4644). I am currently on driver (31.0.101.4577). I attached a report from SSU if that helps at all.

Basically, when I launch the “gfx_win_101.4644.exe” that I downloaded from https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html

It crashes after extracting and showing the Intel installer screen. It crashes before showing any button prompts and it crashes silently. It does not show the “thinking” circle or say that it is reporting the crash to Microsoft. It just disappears completely after appearing on the screen for about five seconds. I forgot to mention that I have uninstalled and reinstalled my GPU driver multiple times with DDU while trying to install the new driver.

This is exact card model from Asrock: https://www.asrock.com/Graphics-Card/Intel/Intel%20Arc%20A750%20Challenger%20D%208GB%20OC/index.us.asp

Thank you for any help you can provide.

8-16-2023.txt (43.7 KB)

2

Hello AccountingGuy,

Thank you for posting on the Intel️® communities and opening a new thread.

We understand you have also opened a (chat/email/phone) support case with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.

Thanks for your understanding.

Best regards,

Andres P.

Intel Customer Support Technician